Missed Call Service and Interactive Voice Response (IVR) are two different telephony solutions commonly used in customer service and marketing. Here’s a detailed explanation of each:

Missed Call Service is a telephony feature that allows customers to initiate communication with a business or organization by giving a missed call to a designated phone number. It is a simple and convenient way for customers to interact with companies without incurring any charges. Here’s how it typically works:

a. Customers initiate communication by dialing a specific phone number and disconnecting the call before it is answered. b. The system captures the caller’s phone number and stores it for further processing. c. Automated actions can be triggered in response to the missed call, such as sending an SMS, generating an automatic callback, or performing a specific action based on the number received. d. Businesses can use missed call services for various purposes, including lead generation, customer feedback, voting, opt-ins for marketing campaigns, balance inquiry, and more.

Interactive Voice Response (IVR):

Interactive Voice Response is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate departments or resources. IVR systems use pre-recorded voice prompts and touch-tone keypad input or speech recognition to facilitate interactions. Here’s how IVR typically works:

Callers dial a designated phone number and are greeted with a pre-recorded voice prompt.